Client Success Academy
The step-by-step client process for interior designers.
Enrollment for my January cohort starts November 18.
The design isn’t the hard part.
It's the client who texts you at 9pm with a "quick question” and you wish you'd never opened it.
The proposal that’s gone quiet, and you've reread it three times looking for what scared them off.
The budget conversation you put off until after you designed the space, and now you're terrified to find out they can't afford it.
That's not a design problem. It's a process problem.
And leading a client through the design experience is a skill design school, or your last firm, never taught you.
Inside The Program
A 10-week program where you build one clear, repeatable client process, with weekly small group coaching and a community of designers doing the same work. It covers everything from the first inquiry to the five-star review.
The Process You’ll Build:
01 Strategic client intake
Filter prospects before they ever get on your calendar
02 Confident discovery calls
Lead the conversation, confirm the budget, and set expectations in 30 minutes or less
03 Structured consultations
Guide the meeting so clients see and respect your expertise right away
04 Two-part closing process
Get client commitment to your policies before design work begins
05 Project kickoff and boundary reset
Clarify roles, expectations, and communication
06 Strategic Offboarding
Capture reviews, referrals, and future opportunities
"I can finally talk about budgets with confidence. No more awkwardness or surprise costs!"
"CSA helped me stop spiraling and start leading my clients with confidence."
"I finally understand the value of my time, and my clients do too."
